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Privacy Policy

              This privacy policy sets out how SimTweaks uses and protects any information that you give when               you use this website.             

              SimTweaks is committed to ensuring that your privacy is protected. Should we ask you to provide certain               information by which you can be identified when using this website, then you can be assured that it               will only be used in accordance with this privacy statement.             

              SimTweaks may change this policy from time to time by updating this page. You should check this page from               time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2014.             

Security

              SimTweaks are committed to ensuring that your information is secure. In order to prevent unauthorised access               or disclosure, SimTweaks have put in place suitable physical, electronic and managerial procedures to safeguard               and secure the information collected.             

Cookies & how we use them

              A cookie is a small file which asks permission to be placed on your computer's hard drive.               Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit               a particular site. Cookies allow web applications to respond to you as an individual. The web application               can tailor its operations to your needs, likes and dislikes by gathering and remembering information about               your preferences.             

              SimTweaks use traffic log cookies to identify which pages are being used. This helps the management of SimTweaks               analyse data about web page traffic and improve our website in order to tailor it to our pilots needs.               SimTweaks only use this information for statistical analysis purposes and then the data is removed from the system.             

              Overall, cookies help SimTweaks provide pilots with a better website, by enabling us to monitor which pages               pilots find useful and which they do not. A cookie in no way gives SimTweaks access to pilots personal computers               or any information about them, other than the data pilots choose to share with SimTweaks.             

              Users can choose to accept or decline cookies. Most web browsers automatically accept cookies, but browser               settings can be modified to decline cookies if pilots prefer. This may prevent pilots from taking full               advantage of the website.             

Links to other websites

              Our website may contain links to other websites of interest. However, once you have used these links to               leave our site, you should note that we do not have any control over that other website. Therefore, we               cannot be responsible for the protection and privacy of any information which you provide whilst visiting               such sites and such sites are not governed by this privacy statement. You should exercise caution and look               at the privacy statement applicable to the website in question.             

Access to your personal information

You are entitled to view, amend or delete the personal information that we hold.                 Email your request to us at info@simtweaks.com and we will process it as soon as possible.                 We will be adding automated tools on our website for you to do this, however until then all requests                  will be manually processed upon request.             

Mailing

If you opt-in to receive our marketing emails, you will receive updates on the latest innovations               of SimTweaks, and information about software updates and any savings on SimTweaks products.               If you wish to opt-in or out, you may do this via. your account settings at https://simtweaks.com               after logging in. Please note, we will continue to send emails for updates about support tickets or               online purchases. If you have any queries regarding how we deal with emails, feel free to contact us via.               the support centre or info@simtweaks.com.             

Order/Transaction Data

When you purchase a product or service via. SimTweaks, we will collect your full name and email address.               These are used to contact the customer and we keep records as we are required to keep records of our               customers. If you enter any data into the PayPal popup window or credit card information, this data               is secured passed to Braintree who process the payment. Braintree is also GDPR compliant and you can                view their privacy policy on their website. Credit card details may be retained by them for recurring                 subscriptions and these are removed if you cancel it, or contact Braintree directly. Credit card/payment                  details are not held or stored by us.             

Third Parties

Braintree

As detailed above, your payment details will be passed on to Braintree to process your payment. Details are not retained by us. For further information please refer to Braintree’s privacy policy.

Google

Our server infrastructure uses Google Cloud. Whilst our servers are secure, they may be accessed on occasion by Google staff whilst performing server maintenance. Your personal data should not be accessed during this, however Google may come across it during routine work.

METTAR Simulations’ Staff

METTAR Simulations’ staff (owners of SimTweaks) may access your personal data whilst performing development updates to the web services. This data should not be commonly accessed, however if and when it is, we hold an audit log of who accessed your data and why. You are entitled to a copy of the audit log we hold about your personal information and it’s access.

Legal Basis for processing data

General                 SimTweaks/METTAR Simulations collects and uses customers’ personal data because is it necessary for:                 - the pursuit of our legitimate interests (as set out below);                 - the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or                 - complying with our legal obligations.                 In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email or text message.                 Customers have the right to withdraw consent at any time.  Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.                 Our legitimate interests                 The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of SimTweaks, including:-                 - selling and supplying goods and services to our customers;                 - protecting customers, employees and other individuals and maintaining their safety, health and welfare;                 - promoting, marketing and advertising our products and services;                 - sending promotional communications which are relevant and tailored to individual customers                 - understanding our customers’ behaviour, activities, preferences, and needs;                 - improving existing products and services and developing new products and services;                 - complying with our legal and regulatory obligations;                 - preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;                 - handling customer contacts, queries, complaints or disputes;                 - managing insurance claims by customers;                 - protecting SimTweaks, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to SimTweaks;                 - effectively handling any legal claims or regulatory enforcement actions taken against SimTweaks; and                 - fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.             

Terms of Service

   This website SimTweaks is owned and operated by SimTweaks.    By accessing or using this site, you agree to be bound by a legal contract displayed    in these Terms and Conditions below. These Terms and Conditions expressly incorporate    by reference and include the sites privacy policy and any guidelines, rules or declaimers    that may be posted and updated on specific web pages or notices that are sent to you.    If you do not agree with these terms and conditions, please do not use this site.     

   SimTweaks reserves the right to change, modify, add or remove portions of these terms    and conditions without prior notice. Please check this page periodically for any modifications.    Your continued use of this site following the posting of any changes will mean that you have    accepted the changes.   

Copyright & Limitations

   All content on this site including layout, design, images, text and all other information is    property of SimTweaks and is protected by copyright and other intellectual property laws.   

   You may NOT copy, display, distribute, modify, publish, reproduce, store, transmit,    create derivates works from part or all of the content obtained from this site in any medium to    anyone, except as otherwise expressly permitted under applicable law or as described in these    Terms and Conditions.   

   You may NOT print or download content from this site for either your own personal, non commercial    use or for commercial use.   

   You may NOT, without approval of SimTweaks Management, use the site to publish or distribute any advertising,    promotional material, or solicitation to other viewers of the website.   

Trademarks

   All trademarks appearing on this site are the property of their respective owners.   

Linking to external sites

   This site may contain hyperlinks to other sites or resources. SimTweaks is not responsible    for the availability of external sites or resources linked to the site, and does not endorse nor    can be held responsible or liable for any content, advertising, products or other material on or    available from such sites and resources.   

   Transactions that occur between you or any third party are strictly between you and the third party    and are not the responsibility of SimTweaks. Because SimTweaks is not responsible for the availability    or accuracy of these outside resources or their content, you should review the Terms and Conditions and    Privacy Policies of these linked sites, as their policies may differ to mine.   

Disclaimers or warranties & liabilities

   SimTweaks, nor his affiliates or third parties content providers make any warranty whatsoever,    including without limitations, that the operations of this site will be uninterrupted or error free;    that defects will be corrected; that this site, including the server that makes it available,    is free of viruses or other harmful components; as to the result that may be obtained from the    use of content or other material on the site.   

   Nor will SimTweaks, any affiliates or third parties make any warranties whatsoever to the accuracy,    completeness, reliability, availability, suitability, quality, non infringements or operations of any    content, products or services provided or accessible from the site.
   SimTweaks neither endorses nor takes responsibility for any products, goods or services offered by    outside vendors through our services or advertised on our site.   

System reliability

   SimTweaks aims to keep the site available twenty four (24) hours a day, seven (7) days a week to    maintain saved information. However due to technical issues, routine maintenance or acts of god,    availability may be limited and/or information may be lost. SimTweaks shall not be liable for lost    information or non availability of the services.   

Idemnification

   You hereby agree to indemnify, defend and hold SimTweaks harmless from and against any and all liability,    losses, damages and costs arising from you use of the site or content.   

Governing law and venue

   These Terms and Conditions shall be governed by and construed in accordance with the laws of the United    Kingdom, without regard to its conflicts of law principle. You hereby submit to and agree that the sole    jurisdiction and venue for any action that may arise under or in relation to the subject matter hereof    shall be the courts located in the United Kingdom.